Privacy & GDPR Policy
This Privacy Policy explains how MyPawtrait collects, uses, stores, and protects your personal information when you visit or make a purchase from www.mypawtrait.co.uk.
MyPawtrait is operated by:
Colour Create Limited
United Kingdom
Email: hello@mypawtrait.co.uk
We are committed to protecting your privacy and handling your personal data transparently and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
When you:
Place an order;
Upload pet photographs;
Contact us;
Subscribe to emails;
Submit reviews or enquiries.
This may include:
Name;
Billing and delivery address;
Email address;
Telephone number;
Payment information;
Uploaded photographs;
Order details;
Communication history.
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address;
Browser type;
Device information;
Pages visited;
Time spent on pages;
Referring website;
Cookies and usage data.
2. How We Use Your Information
We use your information to:
Process and fulfil orders;
Create personalised artwork;
Provide customer support;
Send order updates;
Improve our website and services;
Prevent fraud and misuse;
Comply with legal obligations;
Send marketing communications where consent has been given.
3. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Purpose Legal Basis
Processing orders Contractual necessity
Customer support Legitimate interests
Fraud prevention Legitimate interests
Legal compliance Legal obligation
Marketing emails Consent
Website analytics Legitimate interests / consent where required
4. Uploaded Pet Photos
By uploading photographs to MyPawtrait, you confirm that:
You own the images or have permission to use them;
The images do not infringe third-party rights.
Uploaded images are used solely for:
Producing your artwork;
Customer support;
Internal production purposes;
Marketing only where permission has been granted or implied through public reviews/social sharing.
5. AI-Assisted Artwork Creation
Some artwork may involve AI-assisted creative tools as part of the artistic process. Uploaded images are handled securely and are not sold to third parties.
We do not use customer images for unrelated AI training purposes without permission.
6. Sharing Your Information
We only share personal data where necessary.
This may include:
Payment processors;
Delivery couriers;
Website hosting providers;
Email marketing providers;
Print and production partners where required.
We require all third parties to handle your information securely and lawfully.
We never sell your personal information.
7. Payment Information
Payments are processed securely through third-party payment providers.
We do not store full payment card details on our servers.
8. Marketing Communications
If you opt in to marketing communications, we may send:
Promotions;
Product launches;
Offers;
News updates.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
9. Cookies
Our website uses cookies and similar technologies to:
Improve website functionality;
Analyse traffic;
Remember preferences;
Support marketing and advertising.
You can control cookies through your browser settings.
Where legally required, cookie consent banners will be displayed.
10. Data Retention
We retain personal data only for as long as necessary to:
Fulfil orders;
Meet legal and tax obligations;
Resolve disputes;
Maintain business records.
Customer order information may be retained for accounting and warranty purposes.
11. Your Rights
Under UK GDPR, you have the right to:
Access your personal data;
Correct inaccurate data;
Request deletion of your data;
Restrict processing;
Object to processing;
Request transfer of your data;
Withdraw consent for marketing.
To exercise your rights, contact us at:
hello@mypawtrait.co.uk
We may need to verify your identity before responding.
12. Data Security
We implement appropriate technical and organisational measures to protect personal information against:
Loss;
Misuse;
Unauthorised access;
Disclosure;
Alteration.
However, no online transmission can ever be guaranteed completely secure.
13. International Transfers
Some third-party providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
14. Children's Privacy
Our website is not intended for children under 13.
We do not knowingly collect personal data from children.
15. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
16. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always appear on this page with the updated revision date.
17. Contact Information
If you have questions about this Privacy Policy or how your data is handled, contact:
MyPawtrait
Email: hello@mypawtrait.co.uk
Website: www.mypawtrait.co.uk
18. Complaints
If you are unhappy with how we handle your personal data, you have the right to complain to the UK Information Commissioner’s Office (ICO):
Information Commissioner's Office (ICO)
UK Compliance Notes
This Privacy Policy is designed to align with:
UK GDPR;
Data Protection Act 2018;
PECR (Privacy and Electronic Communications Regulations);
UK consumer e-commerce requirements.